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Our Terms Shape How Your Account Works

When you open an account with semutwi, you're agreeing to how we operate your wallet, verify your identity, handle your data, and settle payouts.

Account verification requiredDeposits and withdrawals coveredYour data stays private
semutwi Our Terms Shape How Your Account Works
GET HELP WITH TERMS

How to Reach Us About Your Account

Questions about how our terms apply to your account? Our support team is ready to clarify what you can and cannot do, help you understand your…

Live Chat Open the chat widget in your account lobby during operating hours.
Email Support Send your question to [email protected] with your account email.
Account Settings Visit your account page to find contact options, submit a formal request, and track…
HOW WE HANDLE YOUR TRUST

Security, Data and How to Request Changes

Your account security and data privacy are built into our terms. We encrypt your login details, monitor for unauthorized access, and never share your payment information with third…

Account Security

Your password is encrypted; log out after each session, especially on shared devices.

Data Protection

We collect your name, email, phone and payment details only to verify your identity and process transactions.

Withdrawal Verification

Before we send funds, we confirm your bank account matches your registered name and check for fraud.

Cookie & Tracking

We use cookies to remember your login and track how you use the lobby so we can improve our platform…

Data Retention

We keep your account data and transaction history as long as your account is active, plus the time required by…

Request a Change

To update your payment method, email address, or request a copy of your data, contact support or visit your account…

Your Frequently Asked Questions About Terms

Real questions from people like you about account rules, Deposit references, and what happens if something goes wrong. We've answered the most common ones below; if you need more, our support team is a message away.

No. Creating multiple accounts breaks our terms and may result in account suspension. We use device fingerprinting and payment history to detect duplicate accounts. If you need a new account, close the old one first and wait 24 hours before registering again.

Our verification process will flag a mismatch between your account name and your bank records. You can update your information in account settings, but your legal name must match your bank for withdrawals to succeed. Contact support if you need help correcting it.

Absolutely not. Your account is for your use only; sharing access violates our terms. We log all activity and can see if a different device or location suddenly accesses your account. If we detect this, we suspend the account immediately to protect your funds.

We retain your account data and transaction history for the period required by local Indonesian law for regulatory compliance. After that, we securely delete personal information. Transaction records tied to withdrawals may be kept longer for fraud prevention and banking reconciliation.

Our system blocks the withdrawal request. Your account only lets you withdraw the exact balance shown in your wallet. If you see a discrepancy, contact support immediately with details of the transaction so we can investigate.

Yes. If you deposited via DANA, OVO, GoPay or QRIS and the funds didn't reach your wallet, or if a withdrawal was delayed, open a support ticket right away. Include your transaction ID and bank receipt. We investigate and usually resolve disputes within 2–5 business days.

Change your password immediately and contact our support team. We'll review your login history, check for unauthorized activity, and help secure your account. If fraud is detected, we may temporarily freeze your account while we investigate to protect your balance.