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Legal Terms That Protect Your Account

When you open an account with semutwi, you're entering into a clear relationship with us.

Account SecurityData & PrivacyWithdrawal VerificationSupport Contact
semutwi Legal Terms That Protect Your Account
REACH US ANYTIME

How to Contact Our Legal and Support Teams

Live Chat Open your account and head to the chat icon in the lobby footer.
Email Support Send legal queries to [email protected]. Include your account username and the specific question about…
Account Settings Log into semutwi and navigate to Settings > Legal & Account.
HOW WE KEEP YOU SAFE

Data, Security and Your Account Rights

Account Encryption

Your login credentials and deposit information are encrypted end-to-end using TLS 1.3 standard.

Identity Verification

We verify your identity once at registration using your phone number and email.

Data Access Requests

You have the right to request all personal data we hold about you. Email support@semutwi.

Cookie & Tracking Policy

We use cookies to remember your login and game preferences. Essential cookies keep your account secure; optional analytics cookies help…

Account Closure & Deletion

You can close your account anytime through Settings > Account Management.

Dispute Resolution

If you believe a transaction was unauthorised or our terms have been breached, contact [email protected] within 30 days with details.

Your Rights and Our Responsibilities

Head to the login page and select 'Forgot Password'. Enter your registered email address. We'll send a reset link valid for 24 hours. Click the link, create a new password, and log back in. If you don't receive the email, check your spam folder or contact live chat support.

Yes. Log into your account, go to Settings > Account History, and download your transaction log as a PDF or CSV file covering any date range. For older records beyond two years, email [email protected] with your request and we'll compile them within 14 days.

We retain your username, email, phone, and transaction history for seven years to comply with Indonesian financial record-keeping law and prevent fraud. After seven years, we delete stored personal data unless local law requires longer retention. You can request earlier deletion for non-regulatory data.

Contact our live chat or email [email protected] immediately with details. We'll review your login history, freeze your account if needed, verify your identity, and help you reset your password and secure your account. We'll also document the incident for our fraud team.

No. We never sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers) to process your deposit and withdrawal, and with legal authorities if required by law. Your data stays with semutwi and our essential service partners.

Your registered name is fixed at account creation for security and legal compliance. Your phone number and email can be updated in Settings > Account Details, but changes take effect after verification via a code sent to your old phone. Contact support if you need help.

Log into your account and check your transaction history under Wallet > History. Most DANA, OVO, GoPay and QRIS deposits clear instantly. If a transaction shows 'pending' after 10 minutes, contact live chat with your transaction ID. We'll investigate with your payment provider and resolve within 48 hours.